FAQs

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What is so special about your Marketing Platform?

Fanda’s Marketing Center is the easiest way to create a digital bridge between brands, businesses and customers with our peer-to-peer personalized messages at the time of the purchase.

Fanda helps to remove extra steps time delays, increase efficiency, and gets instant & measurable results.

Fanda gives businesses a comprehensive, real-time, one-to-one (1:1) digital marketing solution in full compliance with all current rules and regulations.

Can I try it before I buy it?

Yes, we have a 14 days free trial period. Once you are ready to convert to the paid subscription plan, you can keep your account active and it will convert to paid account status when 14 days trial will be completed. In case you decide not to proceed to the paid subscription, simply cancel before your free trial will be completed/

Do I need to sign a long term contract or I can cancel at any time?

No long term contracts and you can cancel at any time. If you ever decide that Fanda isn’t the best marketing solution for your business, you can simply cancel the account payments within the account profile settings.

What are the biggest differences between the price packages?

There are two main differences between our plans;

  • Number of user interactions (you can choose the one that fits your business best, estimate number of customers you want to connect on the daily basis to select the best plan).
    We offer plans with 500, 1,000, 2,000, 3,000, 5,000, 10,000 user interactions
  • Included Marketing Apps and Advanced Marketing Tools;
    “Starter” offers 5 Marketing Apps and 1 Advanced Marketing Tools (with 1,000 interactions plan)
    “Standard” offers 7 Marketing Apps and 6 Advanced Marketing Tools
    “Advanced” offers 14 Marketing Apps and 16 Advanced Marketing Tools
Are there any additional costs after I have paid for my subscription?

No. There are no additional costs or licensing fees to use the Elements you have downloaded within your subscription.

What is Auto-Renew?

Once you are an active subscriber, your subscription automatically renews as long as your billing information is valid and you have not cancelled.

Our subscription plan automatically renews monthly, on the day your subscription has originally started. If you do not wish to renew your subscription, simply cancel at your account dashboard before the end of your billing period.

What is User / Customer Interaction?

Customer or user interaction is defined when:

  • Review Request sent to the customer via SMS, or email, or via QR Code scan.
    Each action is counts as a one user interaction.
  • Link is clicked by customer to open a landing page with your review links and customer follows the link to Google, or Yelp, or Facebook to leave a review for your business, this is all counts as one interaction.
  • Coupon is opened by customer through a web view, on the mobile phone or API call.
  • Coupon or any other message sent to the customer via SMS, Email, or Push Notification.
    If a customer opens, claims, save and validate a coupon this only counted as 1 customer interaction.
  • Loyalty card user has received points or stamps is 1 interaction, reward issued to user and claimed, saved and validated its 1 interaction.
  • It’s your choice how to use your allowed amount of User Interactions, you can use them for a mix of marketing activities such as coupons, loyalty, SMS, email etc, or use them all for one channel for example SMS or coupons only.
  • You are in control on how you utilize set of marketing tools enabled for your account, with our prices there are no surprises.
How do you measure the user interactions?

The monthly allowed Customer Interactions quotas are measured on a monthly basis and reset to zero on the day your subscription has started on the monthly basis.

What is the difference between Account and Location?

An account is your business entity in our system, account incudes users and location(s). Location is a physical  business address you are operating from or promoting with our Marketing Software. Every message sent by our platform includes your location details. One account can include multiple locations, where each location requires a paid monthly plan, all locations under one account must be on the same monthly plan.

How to temporary stop the recurring monthly payments?

To temporary stop or freeze your account, navigate to your profile page, click on user profile and then on My Plan, follow the steps to edit your subscription.

The maximum duration of your freeze period can be 3 months

Go to ‘plans & prices’ and go to ‘manage plan’
Click on ‘Cancel payment subscription’
Now you can select ‘temporary freeze’ or ‘Cancel subscription’
To stop payments temporarily and keep your account alive select ‘Temporary freeze payments’
You will receive a confirmation email after you freeze your payments.

When you want to reactivate your payment subscription just login with your account credentials and select ‘upgrade now’ on the dashboard.

Our platform will guide you how to re-activate your payment plan.

What if I need more Customer Interactions, Redeem Locations, or Campaigns?

We have several additional preset packages with more user interactions, campaigns and locations.

If you need more traffic that included in our packages, please reach out to us if you need a to signup for an additional pricing plan listed above or need a custom plan. Please send us an email to info@fanda.me or complete form on the contact page.

What if I will reach limit of user interactions before end of the billing cycle?

We will not interrupt your marketing campaigns or deactivate coupons and loyalty cards if you will reach your limit of user interactions. If your usage overage is 10% or less, we will allow free overdraft use. If it’s more than 10% or before the 20th day of the billing cycle we may update you to the next package to issue more user interactions.

It’s a good idea to be in touch with us if you plan a large campaign, or if you see that your usage is higher than usual.
Please reach out to us if you need a to signup for an additional pricing plan listed above or need a custom plan. Please send us an email to hello@2reward.me or complete the form on the contact page.

How secure is your software?

Fanda Mobile designs its processes and procedures related to its platform to meet its objectives for digital and real-time marketing services in full compliance with current marketing laws. Those objectives are based on the service commitments that Fanda Mobile makes to user entities, the laws and regulations that govern the provision of Fanda Mobile services, and the financial, operational, and compliance requirements that Fanda Mobile has established for the services. The digital and real-time marketing services of Fanda Mobile are subject to the security and privacy requirements of state and local privacy security laws and regulations in the jurisdictions in which Fanda Mobile operates.

How long will be data remain on your servers?

We take data security & privacy very seriously.

Active clients

We do not remove any data as long as you are an active client.

You, as a user, can remove data from your account.
Note: If you remove a coupon including history from your account the data is permanently removed.

If you have a lot of data and you want to have it removed you can contact us and our team can help with this task.

Temporary freezed/stopped

We do not remove any data as long as you are temporarily stopped.
If you decide to come back you will still have your previous coupons, vouchers, and loyalty cards including all the data.
If you not come back within 1 year your account is canceled.

Cancellations

Exactly 1 year after your account’s expiration date we will remove all your data from our servers.
This action cannot be undone. Data is permanently removed.
If you want to have your data removed faster, just contact us and we can remove it within 1-2 workdays.

Who is owner of the captured data in my account, coupons and/or loyalty cards?

You own all the data collected and stored in your account. 

We may process the personal data we collect for the purposes described in our Privacy Policy , and thereby act as a data processor for those limited purposes.
We act only as a, in GDPR terms, data processor, as regards the processing of your information for the purpose of providing the services subscribed by your company. Our campaigns are in full compliance with FCC, CAN-SPAM Act and Telephone Consumer Protection Act (TCPA).

Your company is the data owner and controller.

Data processors process personal data on behalf of the controller.

We never sell your personal information to third parties.
We store all personal information on redundant servers.
We make sure your data is stored with the highest security standards.

 

Distribution methods and integrations.

Which distribution methods and integrations are available for each subscription?

2 Reward Me is a cross-media platform for coupon distribution across all marketing channels.

Email
You can send email campaigns from our dashboard or connect with Mailchimp and other email providers.

SMS
We have an advanced SMS software integrated
You can schedule bulk SMS campaigns and setup auto responders.

Social media
Share your coupons on social media; Facebook, Twitter, Facebook Messenger, Whatsapp and Linkedin

In apps
You can integrate our platform in your existing IOS & Google Play apps.

On (mobile) websites
Our coupons can be integrated into (mobile responsive) websites. Add highly-visible coupons to your website to convert visitors into customers.
We also have a tool to show coupon popups to visitors based on behavior. (eg exit intent)

QR codes
For print advertising, you can create QR codes to hyperlink to the coupons.

WiFi networks
Give consumers free access to your WiFi and redirect their browser to your mobile coupon.

NFC tags
Connect NFC tags to our coupons. Phones with NFC enabled can be held close to the NFC tag to load the mobile coupon.

Beacons
A beacon is a proximity awareness feature that triggers a reaction in the consumer’s phone or tablet to which he or she can respond via an app.

Starter:

Distributions:
Social Media
URL Link
QR Codes

Advanced:

Every distribution and integration of Starter + All Advanced Coupon Builder Distribution Options
Email Marketing
SMS Marketing
Website Popups
Mobile Marketing Kiosk
Social Media
NFC Tags
Beacons

Enterprise:

Every distribution and integration of Starter and Advanced, plus
REST API
Webhooks

Do I need to pay for future updates and newly added features?
What is the difference between the Marketing Apps, Advanced Marketing Tools, and Outbound Marketing features?
Can I upgrade or downgrade my plan?