Review Request

Online reviews are critical to the success of your business. In fact, nearly 90% of consumers say they’ll only consider using a business if they have an average rating of 3-5 stars.

With Review Request App, your business will have the power to gather customer experiences to boost online star power and drive more business. Win the trust of new customers, collect their valuable feedback and show up where they are looking.

Collect feedback in real-time, while your customers are at you business completing their purchase. Remove delays and barriers by providing direct links to your online review pages at the time of the purchase. Invite them to share their experiences while they are in front of you for the best results.

Connecting with customers is easy with built-in smart review responses and powerful review insights backed by artificial intelligence! Detailed reporting is built right into the system, you can see how you have improved your reputation over time.

Benefits of the Review Request Application
  • Connect multiple review sites
  • Simple user-interface
  • Ready-made templates
  • Get email notification for new reviews
  • Respond to your reviews for the best results
  • See reviews from all sites in a single dashboard
  • Reward with coupon, voucher or gift card
Why you need the Review Request Application?

Build a targeted presence across popular review sites like Google, Yelp, Trustpilot, Nextdoor and others. We will make sure your clients’ are giving you reviews and that reviews show up where their customers spend the most time. Focus on collecting reviews and make it very easy for your customers to give you one.

Multiple online reviews will maximize the SEO benefits of positive customer experiences. Gathering authentic reviews will help your business show up in search so new customers can find them.

Reach customers via the channels they prefer, Fanda gives you the flexibility to request reviews on the medium that works best for your customers, text message, email, or a QR Code.

How to collect reviews from your customers in real-time.

When you decide that your business should launch a reputation management marketing program, you will need to configure and enable Review Request App. The Review Request App application will be present on the Marketing Center dashboard.

When a customer makes a purchase at your business. you can ask them to give your business a review and instantly get a link to your online review pages.
Fill out an Email or a Phone number, or launch a QR code to be scanned by the customer off your screen, next click 'Message personalization' (optional) to fill out detailed info. You can add up to four recipients at the time, so if you have multiple customers you can send them coupons with one click.
Click 'Message personalization' you can fill in first and last name of your customer and the product/service/package they purchased from your business. We highly recommend using this feature as a personal touch in your communication with the customer.
Use cases

In this section, we want to explain how businesses are using the Review Request App in order to consistently engage their customers and collect new online reviews. This will help businesses understand how requesting reviews will help them meet their needs and ensure that business is searchable and can be found online, and that you reputation level is high enough for them do to business with you.

A digital marketing solution like Fanda can integrate with the Point of Sale software your business already uses to automatically engage with your customers. With a service like Fanda your business can interact with your customers and can collect data, encourage specific customer action and simply reminding them about your business

Online reviews help to find you on Google

Reviews and customer satisfaction actually affect how you’re ranked on search engines like Google. When your businesses is getting positive reviews, Google’s search algorithm prioritizes your business’s listing and website to be displayed on top of the page.

Aim for 5 Stars Reviews

Online reviews are critical to the success of a local business. In fact, nearly 90% of consumers say they’ll only consider using a business if they have an average rating of 3-5 stars. Your clients know that it’s important to capture their customer’s feedback, but they need your help.

Asking for Reviews Delivers Higher Star Ratings

Not All Reviews are Made Equal – So it may seem obvious that positive reviews are a good thing and negative reviews are a bad thing. Something else to consider is that having no reviews at all, can also have a negative impact on your business’s potential.

Today’s consumers are savvier than ever. When the average person is glued to his or her smartphone, you can bet your bottom dollar they’re Googling your store.

Collect Reviews on over 50 sites

Compile reviews from dozens of sites so you can easily see what’s being said about a business online. Monitor where a business is mentioned in a variety of sources, including news sites, blogs and social networks.

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