Customer satisfaction is one of the few levers brands can still pull to differentiate themselves in crowded and competitive marketplaces. Today, the brand with the best customer experience usually wins. Understand every customer, at every meaningful moment with intelligent conversations.
The Send Post-Visit Survey App enables Fanda’s users to deliver links to the survey to your customers in real-time.
Want to reward your customers for completing the survey? No problem!
The Send Post-Visit Survey can include a coupon or gift card to reward your customer upon completing the survey.
- Ready-made templates
- Simple user-interface
- Multiple reward options
- Multiple survey delivery options
Your business wants to achieve the highest level of customer satisfaction, but how do you measure their satisfaction and collect feedback?
Information gathered can help in validating decisions and demonstrates to your existing and loyal customer base that you are interested in serving their needs.
High levels of customer satisfaction … are strong predictors of customer and client retention, loyalty, and product repurchase. Not to mention, poor customer satisfaction can actively harm your brand.
The average American consumer will tell 16 other people about poor customer experiences, and it takes brands an average of 12 positive experiences to make up for one unresolved negative experience.
When you decide that your business should start actively collecting feedback from your customers, you will need to configure and enable Send Post-Visit Survey App. The survey link will be added to the Send Post-Visit Survey application in the Marketing Center dashboard.
In this section, we want to explain how businesses are using Send a Survey App in order to engage their customers and collect post-visit feedback. This will help businesses understand how post-visit surveys will help them meet their needs and ensure customers next visit.
A digital marketing solution like Fanda can integrate with the Point of Sale software your business already uses to automatically engage with your customers to collect feedback.
With a service like Fanda your business can interact with your customers and can collect data, encourage specific customer action (download app, watch a video, share on Facebook) and send geofencing push notification when customer is near your business location.
Customer satisfaction surveys are questionnaires that measure customer sentiment towards a product, service or a specific micro-level interaction like a customer service interaction.
Create mobile-friendly surveys in minutes, add your branding logo and colors.
Award number of points for each answer and issue a reward or coupon upon completion. Add multiple questions and answer options, each question is presented on the dedicated page with answer options.
Upon completion, the customer is awarded the coupon or gift card of your choice. Customer data is captured at the time of the redemption.
Post-visit customer satisfactions surveys provide invaluable feedback on how your customers perceive your products, services, support and brand.